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Return policy

Please note the following important consumer information that applies to your purchase from Kartso.

Right of revocation/exchange

You have the right to cancel your contract with us within 14 days without giving any reasons. The cancellation period will expire 14 days after the delivery of your order. After the expiration of the return period, a binding purchase exists. To exercise the statutory right to cancel you must inform us within 14 days by contacting us in one of the following ways:
- By post: Tenzin Kartso, Kalkofenstrasse 13, 8810 Horgen
- By Email: [email protected]
- Or you can just return the goods (here the date of posting is considered for 14 days deadline)

The goods must be returned at the customer's expense to the following address:

Tenzin Kartso
Kalkofenstrasse 13
8810 Horgen

The right of revocation can only be exercised legally if the goods are returned unused and in perfect new condition. The goods are considered unused if they show no signs of use and are returned in undamaged original packaging complete with all accessories.

Returns from abroad must be clearly declared as returns (free of charge) so that no further costs are incurred when importing the goods into Switzerland.

Upon receipt of the goods returned in the described condition, Kartso will reimburse the customer for the value of the goods (excluding postage charges). Shipping costs already incurred cannot be refunded.

The cost of return and shipping costs of the new shipment (in case of exchange) is borne by the customer unless the delivered goods or services do not correspond to those ordered.

There is no right of return for the following items:

Media (books, DVDs, CDs)
Incense sticks
Goods that are made to customer specifications or are clearly tailored to personal needs

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